update_record
Update existing records in any ServiceNow table by passing table, sys_id, and fields. Optionally, use dry_run to preview before→after changes without applying them.
Instructions
Update an existing record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview a before→after field diff without writing.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| table | Yes | Table name (e.g., "incident", "sys_user_preference") | |
| fields | Yes | Key-value pairs of fields to update | |
| sys_id | Yes | 32-character system ID of the record to update | |
| dry_run | No | Preview only — return a before→after diff without updating the record |