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update_record

Idempotent

Update existing records in any ServiceNow table by passing table, sys_id, and fields. Optionally, use dry_run to preview before→after changes without applying them.

Instructions

Update an existing record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview a before→after field diff without writing.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesTable name (e.g., "incident", "sys_user_preference")
fieldsYesKey-value pairs of fields to update
sys_idYes32-character system ID of the record to update
dry_runNoPreview only — return a before→after diff without updating the record
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false and destructiveHint=false, so the write nature is covered. The description adds meaningful context beyond annotations: the WRITE_ENABLED=true prerequisite and the dry_run preview behavior (before→after diff without writing). No contradiction with annotations, though failure modes and side effects are not disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the purpose, then the key option. Every word earns its place – no fluff or repetition of parameter names.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a generic update tool with 4 documented parameters, annotations, and no output schema, the description covers the essential behavior and the important dry_run option. It lacks error conditions or return format, but these aren't necessary given the schema and annotations. A solid, adequate description.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All four parameters have schema descriptions, giving 100% schema coverage. The description adds no extra parameter semantics beyond what the schema already provides; dry_run is already documented in the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Update an existing record in any ServiceNow table' – a specific verb+resource+scope. It distinguishes from siblings like create_record, delete_record, get_record by focusing on updating existing records, and the open scope differentiates it from specialized update_incident, update_asset, etc.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context: this is a generic update tool for any table, requires WRITE_ENABLED=true, and offers dry_run=true for preview. It doesn't explicitly name alternatives or exclusions, but the scoping and permission note give clear context. Not a 5 because no explicit 'use this instead of X' or 'don't use when Y'.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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