categorize_incident
Predict incident category, assignment group, and priority using machine learning to streamline ServiceNow incident routing and resolution.
Instructions
Use Predictive Intelligence to predict category, assignment group, and priority (latest release: LightGBM algorithm)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| short_description | Yes | Incident short description | |
| description | No | Optional full description for better accuracy |