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create_va_topic

Create a new Virtual Agent conversation topic to handle specific user queries in ServiceNow, defining its purpose, category, and fulfillment method.

Instructions

Create a new Virtual Agent conversation topic. [Write]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesTopic name (display name)
descriptionNoWhat this topic handles
categoryNoTopic category sys_id
activeNoActivate immediately (default true)
fulfillment_typeNoFulfillment type: "itsm_integration", "custom", "web_service"
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. While 'Create' implies a write operation, it doesn't specify permissions required, whether the creation is immediate or queued, error conditions, or what happens on success/failure. The '[Write]' tag adds minimal context but is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise—a single sentence plus a brief annotation tag. It's front-loaded with the core purpose and wastes no words, making it easy to parse quickly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is inadequate. It doesn't explain what the tool returns, error handling, or behavioral nuances like idempotency or side effects. Given the complexity of creating a VA topic, more context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all parameters are documented in the schema. The description adds no additional parameter semantics beyond what the schema provides, such as examples or constraints not captured in schema descriptions. With high schema coverage, baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and resource ('new Virtual Agent conversation topic'), making the purpose immediately understandable. It doesn't explicitly differentiate from sibling tools like 'update_va_topic' or 'get_va_topic', but the verb 'Create' inherently distinguishes it from read/update operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'update_va_topic' or 'get_va_topic', nor does it mention prerequisites or context for creation. The '[Write]' annotation hints at a write operation but doesn't constitute usage guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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