create_va_topic
Create a new Virtual Agent conversation topic to handle specific user queries in ServiceNow, defining its purpose, category, and fulfillment method.
Instructions
Create a new Virtual Agent conversation topic. [Write]
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Topic name (display name) | |
| description | No | What this topic handles | |
| category | No | Topic category sys_id | |
| active | No | Activate immediately (default true) | |
| fulfillment_type | No | Fulfillment type: "itsm_integration", "custom", "web_service" |