update_incident
Update fields on an existing ServiceNow incident by specifying the system ID and key-value pairs, such as state or urgency, to apply changes directly.
Instructions
Update fields on an existing incident (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| fields | Yes | Key-value pairs to update (e.g., {"state": "2", "urgency": "1"}) | |
| sys_id | Yes | System ID of the incident |