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get_process_automation

Retrieve details of ServiceNow Process Automation Designer playbooks or processes to understand workflows and automation logic.

Instructions

Get details of a Process Automation Designer playbook or process

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
name_or_sysidYesPlaybook or process name or sys_id
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It states this is a read operation ('Get details'), which implies non-destructive behavior, but doesn't address authentication requirements, rate limits, error conditions, or what 'details' actually includes. For a tool with zero annotation coverage, this leaves significant behavioral gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that states the core purpose without unnecessary words. It's appropriately sized for a simple retrieval tool and front-loads the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a retrieval tool with no annotations and no output schema, the description is insufficient. It doesn't explain what 'details' includes, the response format, or error handling. While the parameter is well-documented in the schema, the overall context for using this tool effectively is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents the single parameter 'name_or_sysid' with its type and description. The description doesn't add any additional parameter context beyond what's in the schema, such as format examples or search behavior. Baseline 3 is appropriate when the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose with a specific verb ('Get details') and resource ('Process Automation Designer playbook or process'). It distinguishes the resource type from other 'get_' tools like get_flow or get_workspace, but doesn't explicitly differentiate from similar sibling tools like get_pa_dashboard or get_pa_job that also retrieve Process Automation data.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites, appropriate contexts, or compare it to related tools like list_process_automations or get_record. The agent must infer usage from the tool name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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