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list_knowledge_bases

Retrieve available knowledge bases from ServiceNow to access documentation, articles, and support resources for troubleshooting and information sharing.

Instructions

List all knowledge bases available in the instance

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax results (default: 20)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It mentions 'List all knowledge bases' but doesn't disclose behavioral traits like pagination behavior (implied by the 'limit' parameter), whether results are sorted, authentication requirements, rate limits, or what format the output takes. For a list operation with zero annotation coverage, this is inadequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero wasted words. It's appropriately sized for a simple list operation and front-loads the core purpose immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations and no output schema, the description is incomplete. It doesn't explain what a 'knowledge base' entails in this context, the return format, pagination details, or error conditions. For a tool with 1 parameter and no structured output documentation, more context is needed for effective use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with the single parameter 'limit' documented in the schema as 'Max results (default: 20)'. The description doesn't add any parameter semantics beyond what the schema provides, so it meets the baseline of 3 where the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('List') and resource ('knowledge bases'), specifying scope ('all' and 'available in the instance'). However, it doesn't explicitly differentiate from potential siblings like 'search_knowledge' or 'get_knowledge_article', which are present in the sibling list, leaving some ambiguity about when to use this versus search tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. With siblings like 'search_knowledge' and 'get_knowledge_article' available, there's no indication whether this is for browsing all knowledge bases versus searching for specific content or retrieving individual articles.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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