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list_email_templates

Search and retrieve email notification templates from ServiceNow to manage automated communications across ITSM, HRSD, and other modules.

Instructions

List email notification templates used by notifications

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queryNoSearch templates by name
limitNoMax records to return (default 25)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states it's a list operation but doesn't disclose behavioral traits like pagination, sorting, default ordering, rate limits, permissions required, or what fields are returned. For a list tool with zero annotation coverage, this is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste. It's appropriately sized and front-loaded with the core purpose, making it easy to parse quickly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's low complexity (list operation with 2 optional parameters) and 100% schema coverage, the description is minimally adequate. However, with no annotations and no output schema, it lacks behavioral context and return format details, which are important for a list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both parameters (query for search, limit for max records). The description doesn't add any meaning beyond what the schema provides, such as search syntax or limit constraints. Baseline 3 is appropriate when schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('List') and resource ('email notification templates'), specifying they are 'used by notifications'. It distinguishes the resource type but doesn't explicitly differentiate from sibling list tools like list_notifications or list_notification_subscriptions, which prevents a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. The description doesn't mention prerequisites, context, or exclusions, leaving the agent to infer usage from the tool name alone among many similar list_* siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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