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get_knowledge_article

Retrieve complete ServiceNow knowledge article content using article number or sys_id to access technical documentation and support information.

Instructions

Get the full content of a knowledge article by number (KB...) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesArticle number (KB...) or sys_id
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It mentions retrieving 'full content' but doesn't disclose behavioral traits like whether this is a read-only operation, if it requires specific permissions, what happens if the article doesn't exist, or if there are rate limits. The description is minimal and lacks important operational context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that clearly states the tool's purpose and input format. It's front-loaded with essential information and contains no unnecessary words or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of annotations and output schema, the description is insufficient for a tool that retrieves content. It doesn't explain what 'full content' includes (e.g., text, attachments, metadata), nor does it address error cases or permissions. For a read operation with no structured safety hints, more context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents the single parameter 'number_or_sysid' with its type and description. The description adds no additional parameter semantics beyond what's in the schema, maintaining the baseline score of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get') and resource ('full content of a knowledge article'), and specifies the input format ('by number (KB...) or sys_id'). However, it doesn't differentiate from sibling tools like 'get_record' or 'search_knowledge', which could also retrieve knowledge articles in different ways.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'get_record' (which might retrieve any record type) or 'search_knowledge' (which might search across articles). The description only states what it does, not when it's appropriate compared to other tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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