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get_csm_case

Read-only

Retrieve complete CSM case details using a case number (e.g., CS0001234) or sys_id. Fetches full information for service management workflows.

Instructions

Get full details of a CSM case by number (e.g. CS0001234) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesCase number (CS...) or sys_id
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already indicate readOnlyHint=true, so the agent knows this is a safe read operation. The description adds that it returns 'full details' and accepts both formats, but doesn't describe pagination, field selection, or error behavior. This is sufficient given the read-only annotation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, immediately states the action and target, and provides a specific example. It contains no unnecessary words or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

As a simple getter with one parameter and read-only annotation, the description sufficiently covers what the tool does and how to identify the record. The mention of 'full details' implies a comprehensive return, though no output schema is provided; but for this kind of tool, the information is adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema covers the single parameter with a description, but the tool description adds a concrete example (CS0001234), clarifying the expected format of the case number. This goes beyond the schema by providing a real-world pattern, which is helpful for correct invocation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves full details of a single CSM case, using a specific verb ('Get') and resource ('CSM case'). It also specifies the identifiers accepted (number or sys_id), distinguishing it from sibling tools like list_csm_cases, which list multiple cases.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: use this when you need full details of a specific case identified by number or sys_id. It doesn't explicitly mention alternatives, but the identifier-based parameter implies it's not for browsing/searching, which is handled by sibling tools like list_csm_cases.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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