Skip to main content
Glama

create_business_service

Create a business service in ServiceNow CMDB by providing its name, owner, support group, and additional fields. Requires write access enabled.

Instructions

Create a business service (cmdb_ci_service). Requires WRITE_ENABLED=true

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesBusiness service name
fieldsNoAdditional field values
owned_byNoOwner user sys_id
support_groupNoSupport group sys_id

Schema Changelog

Changes observed during successful MCP inspections.

  1. Addedv4.15.1

TDQS

C2.9/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a write operation (readOnlyHint=false), non-idempotent, and non-destructive. The description adds the WRITE_ENABLED prerequisite, which is useful context beyond annotations. However, it does not disclose creation behavior, potential side effects, or response format, though annotations partially cover the safety profile.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence and highly concise, but it omits valuable detail that could be included without bloating. It is not overly verbose, but it is under-informative for a creation tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With four parameters including a nested 'fields' object, no output schema, and only basic annotations, the description leaves out key details such as what the fields object accepts, any required field validation, or what the created record looks like. An agent would need to infer too much to use it correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all parameters (name, fields, owned_by, support_group) are already documented. The description adds no extra meaning beyond what the schema provides, so a baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Create a business service (cmdb_ci_service)'), making the action clear. It does not differentiate from sibling creation tools like create_service_offering or create_csm_case, but the core purpose is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions a prerequisite (WRITE_ENABLED=true) but provides no guidance on when to use this tool versus alternatives, nor any context about typical scenarios or exclusions. An agent would have to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Deploy Server

Other Tools