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get_csm_case_sla

Read-only

Retrieve SLA details and remaining time for a CSM case by specifying the case sys_id.

Instructions

Get SLA details and remaining time for a CSM case

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
case_sysidYessys_id of the CSM case
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and openWorldHint=true, so the read-only nature is covered. The description adds a small behavioral detail by mentioning 'remaining time', which implies a computed field, but it does not disclose any other behavioral traits like data source, pagination, or potential latency. It adds some value but not rich context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, well-structured sentence that is front-loaded and free of redundant words. It conveys the full purpose without any waste.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only tool with one parameter and no output schema, the description sufficiently explains the tool's functionality. However, it does not specify the return format or mention differentiation from similar SLA tools, which is a minor gap. Overall, it is complete enough for a basic getter.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema covers the only parameter (case_sysid) with a clear description. The tool description adds no additional parameter semantics beyond what the schema provides. With 100% schema coverage, the baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Get') and clearly identifies the resource ('SLA details and remaining time for a CSM case'). It differentiates from sibling tools like get_sla_details (generic SLA) and get_csm_case (case details) by focusing specifically on SLA information for CSM cases.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives such as get_sla_details or list_active_slas. There is no mention of prerequisites, context, or exclusion criteria, leaving the agent to infer usage from the tool name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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