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get_va_topic

Retrieve Virtual Agent topic details including intent definitions and trigger phrases from ServiceNow to configure conversational AI responses.

Instructions

Get Virtual Agent topic details including intent and trigger phrases

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesTopic sys_id
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. While 'Get' implies a read operation, the description doesn't specify whether this requires authentication, what happens if the sys_id doesn't exist, whether there are rate limits, or what format the response takes. For a tool with zero annotation coverage, this is insufficient behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that communicates the core purpose without unnecessary words. It's appropriately sized for a simple retrieval tool and front-loads the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read operation with one well-documented parameter and no output schema, the description is minimally adequate. However, without annotations or output schema, it should ideally provide more context about authentication requirements, error conditions, or response format to be truly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% description coverage, with the single parameter 'sys_id' documented as 'Topic sys_id'. The description adds no additional parameter information beyond what the schema provides, so it meets the baseline of 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose with a specific verb ('Get') and resource ('Virtual Agent topic details'), and specifies what details are included ('intent and trigger phrases'). However, it doesn't differentiate from the sibling tool 'get_virtual_agent_topics' or 'list_va_topics_full', which appear to be list operations rather than detail retrieval.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. There are multiple sibling tools related to Virtual Agent topics (get_virtual_agent_topics, list_va_topics_full, create_va_topic, update_va_topic), but the description doesn't indicate this is for retrieving details of a specific topic versus listing all topics or performing other operations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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