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create_hr_case

Create a new HR Service Delivery case by specifying service type, priority, and details, enabling efficient handling of HR requests like onboarding or offboarding.

Instructions

Create a new HR Service Delivery case (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
priorityNo1=Critical, 2=High, 3=Moderate, 4=Low
hr_serviceYesHR service sys_id or name (e.g. "Onboarding", "Offboarding")
descriptionNoFull details of the HR request
subject_personNoUser sys_id or username the case is about
assignment_groupNoHR assignment group name or sys_id
short_descriptionYesBrief description of the HR request
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate this is a non-readonly operation. The description adds the 'requires WRITE_ENABLED=true' constraint, which is a meaningful behavioral detail beyond the annotations. It does not contradict the annotations and provides operational context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the verb and resource. Every word serves a purpose, with no filler or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With a comprehensive schema and annotations, the description is mostly sufficient for a simple create operation. It lacks details about return values and does not distinguish from specialized create tools, but these are minor gaps given the well-structured input schema and safety annotations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so each parameter already has a clear description. The tool description adds no additional parameter-level semantics, making a baseline score of 3 appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new HR Service Delivery case' with a specific verb and resource. It distinguishes itself from sibling tools like update_hr_case, list_hr_cases, and close_hr_case by indicating a create operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a clear prerequisite (WRITE_ENABLED=true) that informs when the tool can be used. However, it does not mention alternatives such as create_onboarding_case or create_offboarding_case, nor does it specify when to prefer them over this generic creation tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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