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reject_request

Reject pending approval requests in ServiceNow by providing a system ID and required rejection comments to manage workflow decisions.

Instructions

Reject a pending approval request (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the approval record
commentsYesReason for rejection (required)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden. It discloses the WRITE_ENABLED requirement, which is useful context about permissions. However, it doesn't describe what 'reject' actually does behaviorally (e.g., changes request status, sends notifications, is irreversible) or mention any side effects, rate limits, or error conditions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that communicates the core purpose and key prerequisite. Every word earns its place with zero waste or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is minimal but functional. It states what the tool does and a key requirement, but doesn't provide behavioral details about the rejection process, return values, or error handling that would be helpful for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both parameters thoroughly. The description adds no additional parameter information beyond what's in the schema. Baseline 3 is appropriate when the schema does all the parameter documentation work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the specific action ('Reject') and target resource ('a pending approval request'), distinguishing it from sibling tools like 'approve_request'. It's precise about the operation and object.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states a prerequisite condition ('requires WRITE_ENABLED=true'), providing clear context for when the tool can be used. However, it doesn't specify when to use this versus alternatives like 'approve_request' or other request-handling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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