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get_problem

Read-only

Retrieve complete ServiceNow problem information by problem number (PRB...) or sys_id.

Instructions

Get full details of a problem by number (PRB...) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesProblem number (PRB...) or sys_id
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint and openWorldHint, so the read-only safety is known. The description adds 'full details' but no further behavioral context such as return format, permissions, or error behavior. It is not contradictory, but adds minimal value beyond the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is one concise sentence, front-loaded with the verb and resource, with no filler or repeated information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

This is a low-complexity read-only tool with one well-documented parameter and readOnly annotations. 'Full details' signals the return scope, and while there is no output schema, the description is sufficient for a simple lookup use case.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the parameter description already states 'Problem number (PRB...) or sys_id'. The tool description essentially repeats this, adding no extra meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description uses a specific verb 'Get' and resource 'problem', with clear scoping 'by number (PRB...) or sys_id'. It distinguishes from siblings like create_problem, update_problem, and resolve_problem.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you need a problem's full details by identifier, but it lacks explicit guidance about when to use alternatives or when not to use this tool. The sibling list provides context but no direct exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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