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create_user

Create a new user account in ServiceNow by providing username, email, first and last name, with optional job title and department.

Instructions

Create a new user account (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
emailYesEmail address
titleNoJob title
last_nameYesLast name
user_nameYesUnique username (login name)
departmentNoDepartment name or sys_id
first_nameYesFirst name
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate this is a write operation (readOnlyHint: false) and non-destructive (destructiveHint: false). The description adds the WRITE_ENABLED=true requirement, which is useful, but it does not explain side effects, return values, or error behaviors such as duplicate username handling.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, tightly packed sentence that states the primary purpose and a key prerequisite. There is no fluff or repetition; every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given that this is a create operation with no output schema, the description should disclose what is returned (e.g., sys_id of the new user), how duplicate usernames are handled, and any external side effects. The description is too thin to be fully self-sufficient, even with annotations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers all parameters with clear descriptions (100% coverage), so the description does not need to add parameter details. The tool description contributes no additional parameter semantics beyond the schema, warranting the baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the target ('a new user account'), which distinguishes it from sibling tools like update_user and list_users. The condition 'requires WRITE_ENABLED=true' adds useful context without obscuring the purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not explicitly contrast this tool with alternatives, but the purpose strongly implies it is for creating new user accounts only. The WRITE_ENABLED condition is a prerequisite rather than guidance for when to choose this tool over others.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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