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get_portal

Retrieve complete configuration details for a ServiceNow Service Portal using its sys_id or URL suffix to access portal settings and structure.

Instructions

Get full configuration details of a Service Portal by sys_id or URL suffix

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesPortal sys_id or url_suffix (e.g. "sp", "itsm")
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It implies a read operation ('Get') but doesn't disclose behavioral traits such as authentication requirements, rate limits, error handling, or what 'full configuration details' entails. For a tool with zero annotation coverage, this is a significant gap in transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the core purpose without unnecessary words. Every part of the sentence earns its place by specifying the action, resource, and input details, making it highly concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's low complexity (1 parameter, no output schema, no nested objects) and high schema coverage, the description is minimally adequate. However, without annotations or output schema, it lacks details on behavioral aspects and return values, leaving gaps for the agent to navigate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with the parameter 'id' fully documented in the schema. The description adds minimal value by mentioning 'sys_id or url_suffix' and an example ('sp', 'itsm'), but this is largely redundant with the schema. Baseline 3 is appropriate when the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose with a specific verb ('Get') and resource ('full configuration details of a Service Portal'), and specifies the input type ('sys_id or URL suffix'). However, it doesn't explicitly differentiate from sibling tools like 'get_portal_page' or 'list_portals', which reduces it from a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'list_portals' or 'get_portal_page'. It mentions the input parameter but offers no context about prerequisites, typical use cases, or exclusions, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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