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create_notification

Create an email notification definition in ServiceNow, specifying event triggers, recipients, and HTML content to automate alert delivery.

Instructions

Create a new email notification definition (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesNotification name
eventNoEvent name that fires this notification (e.g. "incident.commented")
tableYesTable that triggers this notification (e.g. "incident")
activeNoWhether to activate immediately (default true)
subjectNoEmail subject line (supports ${field} variables)
conditionNoAdditional filter condition script
recipientsNoWho receives the email (e.g. "assigned_to", "watch_list")
message_htmlNoHTML body of the email notification
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already convey that this is a write operation (readOnly=false) and non-idempotent. The description adds the WRITE_ENABLED=true requirement, which is a useful operational constraint not fully captured by annotations. However, it does not disclose potential side effects, validation behavior, or response format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence that communicates the action and a key prerequisite without any redundant wording. It earns its place and is immediately scannable.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the rich 100% schema coverage and annotations (readOnly=false, idempotent=false), the description provides the essential extra context (WRITE_ENABLED=true). It does not describe return values, but no output schema exists and this is a common create operation, making the description adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema provides full descriptions for all 8 parameters (100% coverage), so the description does not need to add parameter-level semantics. The description itself adds no parameter context beyond the tool's purpose, which is acceptable given the schema completeness.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states the action and resource: 'Create a new email notification definition'. This clearly identifies the verb (create) and the object (email notification definition), distinguishing it from siblings like update_notification and list_notifications.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: use this tool to create a new email notification. It also includes a prerequisite (WRITE_ENABLED=true) that sets a usage condition. While it does not explicitly mention alternatives or exclusions, the context is unambiguous for a create operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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