servicenow-mcp

Query ServiceNow records with filtering, field selection, pagination, and sorting

Get the structure and field information for a ServiceNow table

Retrieve complete details of a specific record by sys_id

Look up user details by email or username

Find assignment group details by name or sys_id

Search for configuration items (CIs) in the CMDB

Get complete information about a specific configuration item

Show parent and child relationships for a CI

List discovery schedules and their run status

List MID servers and verify they are healthy

Monitor critical infrastructure events

Get CMDB data quality metrics (completeness of server and network CI data)

View service dependencies and related CIs for impact analysis

Search ServiceNow using plain English (experimental)

Update a record using natural language (experimental, requires WRITE_ENABLED=true)

List all configured ServiceNow instances (multi-instance / multi-customer support)

Switch the active ServiceNow instance for this session

Get the currently active ServiceNow instance name and URL

[Write] Create a relationship between two CMDB Configuration Items

Analyze the downstream impact of a Configuration Item change or outage

[Write] Trigger a ServiceNow Discovery scan for network/infrastructure

Create a new incident record (requires WRITE_ENABLED=true)

Get full details of an incident by number (e.g. INC0012345) or sys_id

Update fields on an existing incident (requires WRITE_ENABLED=true)

Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)

Close a resolved incident (requires WRITE_ENABLED=true)

Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)

Add a customer-visible comment to any ITSM record (requires WRITE_ENABLED=true)

Create a new problem record (requires WRITE_ENABLED=true)

Get full details of a problem by number (PRB...) or sys_id

Update fields on an existing problem (requires WRITE_ENABLED=true)

Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true)

Create a new change request (requires WRITE_ENABLED=true)

Get full details of a change request by number (CHG...) or sys_id

Update fields on a change request (requires WRITE_ENABLED=true)

List change requests with optional filtering by state or query

Move a change request to "Requested" state for approval (requires WRITE_ENABLED=true)

Close a change request with close code and notes (requires WRITE_ENABLED=true)

[Write] Schedule a Change Advisory Board (CAB) meeting

Get details of any task record by number or sys_id

Update fields on a task record (requires WRITE_ENABLED=true)

List tasks assigned to the currently configured user

Mark a task as complete (requires WRITE_ENABLED=true)

List all knowledge bases available in the instance

Search knowledge base articles by keyword

Get the full content of a knowledge article by number (KB...) or sys_id

Create a new knowledge article (requires WRITE_ENABLED=true)

Update a knowledge article (requires WRITE_ENABLED=true)

Publish a draft knowledge article (requires WRITE_ENABLED=true)

[Write] Retire a knowledge article (mark as outdated)

List available service catalog items

Search the service catalog for items matching a keyword

Get full details of a catalog item including its variables

Create a new service catalog item (requires WRITE_ENABLED=true)

Update an existing catalog item (requires WRITE_ENABLED=true)

Order a service catalog item (requires WRITE_ENABLED=true)

Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true). Uses the sysapproval_rule table.

List approvals pending for the currently configured user

List approval requests with optional filters

Approve a pending approval request (requires WRITE_ENABLED=true)

Reject a pending approval request (requires WRITE_ENABLED=true)

Get SLA breach status for a specific task or incident

List active SLA records with optional filters

[Write] Add a form variable to a service catalog item

[Write] Create a UI policy for a catalog item form

List users with optional search filter

Create a new user account (requires WRITE_ENABLED=true)

Update a user account (requires WRITE_ENABLED=true)

List groups with optional search filter

Create a new assignment group (requires WRITE_ENABLED=true)

Update a group (requires WRITE_ENABLED=true)

Add a user to a group (requires WRITE_ENABLED=true)

Remove a user from a group (requires WRITE_ENABLED=true)

List saved reports in the instance (latest release: /api/now/reporting)

Get the definition and metadata of a saved report

Run a grouped aggregate (COUNT, SUM, AVG) query on any table (latest release: /api/now/stats/{table})

Get time-bucketed trend data for a table (useful for monthly/weekly trend charts)

Get Performance Analytics widget data (requires PA plugin; latest release: /api/now/pa/widget/{sys_id})

Export raw table data as structured JSON for use in external reports

Retrieve system log entries for debugging or auditing

List scheduled jobs and their run schedules

Get full details of a scheduled job by sys_id or name

Create a new scheduled script execution job (requires WRITE_ENABLED=true)

Update a scheduled job (requires WRITE_ENABLED=true)

Immediately execute a scheduled job on-demand (requires WRITE_ENABLED=true)

Create a new saved report on any table (requires WRITE_ENABLED=true)

Update an existing saved report definition (requires WRITE_ENABLED=true)

List recent run history for scheduled jobs (success/failure log)

[Write] Schedule a report for recurring email delivery

[Write] Create a Key Performance Indicator from ServiceNow data

List ATF test suites in the instance

Get details of a test suite including test count

Execute an ATF test suite (requires ATF_ENABLED=true)

List ATF test cases, optionally filtered by suite

Get details of a specific test case

Execute a single ATF test (requires ATF_ENABLED=true)

Get the results of a test suite run

List individual test results within a suite run

Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)

Ask a natural language question and get structured ServiceNow data (ServiceNow NLQ API)