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summarize_record

Read-only

Summarize any ServiceNow record (incident, case, etc.) using Now Assist when available; otherwise, return the record and activity details for you to summarize.

Instructions

Summarize a record (incident/case/etc.) using the Now Assist summarization skill when available, otherwise return the assembled record + activity for the caller to summarize. Parity with ServiceNow Quickstart incident/case summarization

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesTable (e.g. incident, sn_customerservice_case, sn_hr_core_case)
recordYesRecord number or sys_id

Schema Changelog

Changes observed during successful MCP inspections.

  1. Addedv4.15.1

TDQS

A4.2/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint and openWorldHint, and the description adds valuable behavioral context: the dependency on skill availability and the fallback behavior. It doesn't disclose output format details, but the read-only safety profile is already covered by annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two compact sentences with the core action and fallback behavior front-loaded. The 'Parity' note adds useful context without padding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter read-only tool, the description covers inputs, fallback behavior, and domain scope. It doesn't specify the exact shape of the summary output, but the absence of an output schema is partially mitigated by the clear 'summarize' intent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so both parameters are already well-documented. The description reinforces the table examples and record concept but adds no new semantic detail beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Summarize') and resource ('a record'), scoping to incident/case/etc. and distinguishing it from generic record retrieval tools. The mention of the Now Assist skill and fallback behavior makes the tool's role unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context: use the Now Assist summarization skill when available, otherwise fall back to returning assembled record + activity. It doesn't explicitly name sibling alternatives or exclusion conditions, but the intended usage is clear enough for an agent to select it for summarization tasks.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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