create_sla_definition
Create SLA/OLA definitions in ServiceNow to configure service level agreements with start/stop conditions, duration, and schedule.
Instructions
Create an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | SLA definition name | |
| type | No | "SLA" or "OLA" (default SLA) | |
| fields | No | Additional field values | |
| duration | No | Duration value (e.g. "1970-01-01 04:00:00" for 4h) | |
| schedule | No | Schedule sys_id (business hours) | |
| collection | Yes | Table the SLA applies to (e.g. "incident") | |
| duration_type | No | Duration type (e.g. "User specified") | |
| stop_condition | No | Encoded stop condition | |
| start_condition | No | Encoded start condition |