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get_task

Retrieve ServiceNow task details using task number or sys_id to access incident, change request, or problem record information.

Instructions

Get details of any task record by number or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesTask number or sys_id
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states 'Get details' which implies a read-only operation, but doesn't disclose behavioral traits like permissions required, rate limits, error handling, or what 'details' include (e.g., fields returned). For a tool with zero annotation coverage, this is a significant gap in transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste. It front-loads the purpose ('Get details of any task record') and specifies the key input method ('by number or sys_id'), making it appropriately sized and structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (1 parameter, 100% schema coverage) but lack of annotations and output schema, the description is incomplete. It doesn't explain what 'details' are returned, potential errors, or usage context. For a read operation with no structured output documentation, more behavioral context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with the parameter 'number_or_sysid' fully documented in the schema. The description adds minimal value by mentioning 'by number or sys_id', which aligns with the schema but doesn't provide additional semantics like format examples or constraints. Baseline 3 is appropriate as the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get details') and resource ('any task record'), specifying it retrieves information. It distinguishes from siblings like 'list_my_tasks' or 'complete_task' by focusing on individual record lookup, though it doesn't explicitly name alternatives. The purpose is specific but lacks explicit sibling differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'get_record' (which might be more general) or 'query_records' (for filtered searches). The description implies usage for retrieving a single task by identifier, but offers no explicit context, exclusions, or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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