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create_portal

Create a Service Portal configuration by providing a title, URL, theme, logo, and homepage. This action provisions a new portal in ServiceNow for immediate use.

Instructions

Create a new Service Portal configuration (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
logoNosys_id of the logo attachment record
themeNosys_id of the sp_theme to apply
titleYesHuman-readable portal title
url_suffixYesURL path segment for the portal (e.g. "myportal" → /myportal)
descriptionNoShort description of the portal
default_homepageNosys_id of the default homepage sp_page record
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate this is a write operation (readOnlyHint=false) and not idempotent. The description adds the critical prerequisite 'requires WRITE_ENABLED=true', which is beyond the structured annotations. It does not detail what happens on success or failure, but the key behavior—creating a new configuration—is clear.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence that states the tool's purpose and a key prerequisite. No filler or redundant content. The most important information is front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a straightforward create operation with a fully self-describing schema and clear annotations, this description is adequately complete. It covers the action, the resource, and a required precondition. It does not mention return values, but no output schema is provided, and typical create behavior is implied.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage, with each parameter already described (e.g., 'sys_id of the logo attachment record', 'URL path segment for the portal'). The description adds no additional parameter-level information, so the schema carries the full burden, matching the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Service Portal configuration', which specifies a concrete action (create) on a specific resource (Service Portal configuration). This distinguishes it from sibling tools like create_portal_page, which creates a page within a portal, and list_portals, which retrieves existing portals.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a clear context for when to use this tool: when a new Service Portal configuration needs to be created. It also adds a prerequisite ('requires WRITE_ENABLED=true'), which is useful guidance. However, it does not explicitly mention alternatives or when not to use it, so it stops short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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