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update_user

Idempotent

Update a user account in ServiceNow by specifying the system ID and fields to modify.

Instructions

Update a user account (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the user
fieldsYesKey-value pairs to update
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare idempotentHint=true and openWorldHint=true. The description adds the behavioral condition of requiring WRITE_ENABLED=true, which is valuable context beyond annotations. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no wasted words. It includes a parenthetical condition that is efficient and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple update operation, the description covers the essential condition. No output schema exists, but the update behavior is well-understood. The annotations and schema fill remaining gaps. Adequate for its complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All parameters have descriptions in the input schema (100% coverage). The description adds no additional meaning beyond what is already provided in the schema for sys_id and fields.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'user account', which is specific and distinguishes it from numerous sibling update tools (e.g., update_incident, update_group). The tool name reinforces this.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly states a prerequisite: 'requires WRITE_ENABLED=true', which provides a conditional usage guideline. While it does not explicitly compare to alternatives, the resource specificity combined with the prerequisite offers adequate guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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