update_request_item
Update a ServiceNow requested item by modifying its stage, state, assignment, or adding work notes. Requires WRITE_ENABLED=true.
Instructions
Update a requested item — stage, assignment, or work notes (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | sc_req_item sys_id | |
| stage | No | New stage: request, approval, fulfillment, delivery, closed | |
| state | No | New state. 1=Open, 2=Work In Progress, 3=Closed Complete, 4=Closed Incomplete | |
| assigned_to | No | sys_id of the user to assign to | |
| assignment_group | No | sys_id of the assignment group | |
| work_notes | No | Work note to append |