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get_csm_case_sla

Read-onlyIdempotent

Retrieve SLA details and remaining time for a CSM case by providing its sys_id.

Instructions

Get SLA details and remaining time for a CSM case

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
case_sysidYessys_id of the CSM case
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint true, idempotentHint true, openWorldHint true. Description adds no extra behavioral info beyond consistency with read-only operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with no fluff, front-loaded with verb and resource. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Simple tool (1 param, no output schema). Description covers purpose adequately. Could mention returned fields (e.g., breach time), but minimal viable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with one parameter described. Description does not add meaning beyond schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Get SLA details and remaining time for a CSM case', specifying verb, resource, and context. It distinguishes from siblings like 'get_csm_case' (case details) and 'get_sla_details' (generic SLA).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied by the description but no explicit guidance on when to use this vs alternatives. No when-not or exclusions mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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