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get_request_item

Read-onlyIdempotent

Retrieve a requested item (sc_req_item) by RITM number or sys_id, including all its fulfillment tasks.

Instructions

Get a requested item (sc_req_item) by number or sys_id, including its fulfillment tasks

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesRITM number (e.g. RITM0001234) or sys_id
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, idempotentHint, openWorldHint. Description adds value by stating that fulfillment tasks are included, which is behavioral context beyond annotations. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no filler, front-loaded with the core action and resource. Every word adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get operation with one parameter and no output schema, the description covers the essential behavior including included data. Could mention what happens if the item is not found, but overall complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear description for the parameter. The description does not add any additional meaning beyond what the schema already provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states verb 'Get', resource 'requested item (sc_req_item)', and specifies lookup methods 'by number or sys_id'. Also mentions including fulfillment tasks, which distinguishes it from other get tools like get_request or list_request_items.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool vs alternatives. The purpose is specific enough to imply usage for retrieving a single request item, but lacks context like when not to use it or what distinguishes it from similar tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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