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list_csm_cases

Read-onlyIdempotent

List customer service management cases with optional filters to find issues by account, contact, state, or priority. Quickly access case data as needed.

Instructions

List CSM cases with optional filters (account, contact, state, priority)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
accountNoFilter by account name or sys_id
contactNoFilter by contact name or sys_id
stateNoFilter by state (open, resolved, closed)
priorityNoFilter by priority. 1=Critical, 2=High, 3=Moderate, 4=Low
limitNoMax records to return (default 25)
queryNoAdditional encoded query
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and openWorldHint. The description adds no new behavioral details beyond what the annotations and schema already provide, so value is minimal.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, efficient sentence that conveys purpose and key parameters with zero waste. Front-loaded with action and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 6 optional parameters and no output schema. The description does not explain return format or pagination behavior. While annotations provide some context, the description could be more complete for proper agent use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already fully documents each parameter. The description's mention of filters adds no new semantics beyond listing them, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('List') and resource ('CSM cases') and mentions optional filters. It distinguishes from sibling tools that create, update, or close cases, making purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly indicates that this tool is for listing cases with filters, providing clear context. However, it does not explicitly state when not to use or list alternatives, but sibling names like 'get_csm_case' and 'close_csm_case' provide differentiation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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