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create_catalog_item

Add a new service catalog item to ServiceNow with options for category, pricing, and delivery time. Requires write access.

Instructions

Create a new service catalog item (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesCatalog item display name
short_descriptionYesOne-line summary shown in search results
descriptionNoFull HTML description of the item
categoryNosys_id of the catalog category (sc_category)
priceNoPrice (e.g. "0", "99.99")
delivery_timeNoEstimated delivery time ISO 8601 duration (e.g. "1 08:00:00" for 1 day 8 hours)
activeNoMake the item available in the catalog (default: true)
rolesNoComma-separated roles that can see the item
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description adds the important prerequisite 'requires WRITE_ENABLED=true' that is not present in annotations. This helps the agent understand access requirements beyond the annotation fields.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with a parenthetical condition. It is front-loaded and to the point.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a create tool without an output schema, the description is adequate. It could mention the return value (e.g., sys_id), but the action is straightforward.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers all 8 parameters with descriptions (100% coverage). The description does not add additional parameter-level information, so it meets the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Create' and the resource 'service catalog item', and includes a prerequisite condition ('requires WRITE_ENABLED=true'). This distinguishes it from sibling tools like update and order catalog items.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a usage condition (WRITE_ENABLED) but does not explicitly contrast with alternative tools. However, the name and context make its purpose evident.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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