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get_system_property

Read-onlyIdempotent

Retrieve the value and metadata of any ServiceNow system property by its name. Access configuration details such as description and type for troubleshooting.

Instructions

Get a ServiceNow system property value and metadata by name

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesProperty name (e.g. "glide.smtp.host")
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, idempotentHint, and openWorldHint. The description adds minimal extra behavioral context, such as what happens if the property is not found or the response structure. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no superfluous words. It is immediately understandable and front-loaded with the action and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple retrieval tool with one parameter and annotations covering safety, the description is adequate but does not specify return values or behavior when the property is missing. No output schema exists, so additional clarity would be beneficial.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 100% coverage with a description for the 'name' parameter including an example. The description adds no new parameter information beyond 'by name', which is redundant. Baseline 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves a system property value and metadata by name. It uses a specific verb ('Get') and resource ('ServiceNow system property value and metadata'), distinguishing it from siblings like 'search_system_properties' or 'list_system_properties'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for retrieving a single property by exact name, but it does not explicitly state when to use this over alternatives like 'search_system_properties' or 'list_system_properties'. No guidance on when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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