Skip to main content
Glama

get_user

Read-onlyIdempotent

Look up user details in ServiceNow using their email address or username.

Instructions

Look up user details by email or username

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
user_identifierYesEmail address or username
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, idempotentHint, and openWorldHint. The description adds no additional behavioral context beyond what annotations convey, so it meets the baseline but offers no extra value.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely concise (one sentence, 8 words). Front-loaded with the core action. Every word is necessary.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple lookup tool with one parameter and good annotations, the description is sufficient. It does not describe the return format, but the tool's simplicity makes it acceptable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and the description repeats the same information ('by email or username') that is already in the parameter description. No additional meaning is added.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Look up user details by email or username' clearly specifies the verb (look up) and resource (user details). It distinguishes from many other get_* tools by mentioning the lookup method, but does not explicitly differentiate from siblings like get_record.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives. There is no mention of context, exclusions, or related tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/tedorigawa001/ServiceNow-MCP'

If you have feedback or need assistance with the MCP directory API, please join our Discord server