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get_catalog_item

Read-onlyIdempotent

Retrieve complete details and variables of a ServiceNow catalog item by providing its sys_id or name.

Instructions

Get full details of a catalog item including its variables

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_id_or_nameYesCatalog item sys_id or name
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint. The description adds that variables are included, which is useful context beyond the annotations. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with verb and resource, no unnecessary words. Highly efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description hints at what is returned ('full details including variables'), which is mostly sufficient. Could specify more fields, but contextually adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the description does not need to add much. The description does not provide additional meaning beyond the schema's description of 'sys_id_or_name'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the resource 'catalog item', with the specific detail 'including its variables'. This distinguishes it from generic get_record or other get_* tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus siblings like list_catalog_items or get_record. Usage is implied by the name and description, but no when-not or alternatives are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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