Skip to main content
Glama

get_problem

Read-onlyIdempotent

Retrieve complete details of a ServiceNow problem record using its number (PRB...) or sys_id.

Instructions

Get full details of a problem by number (PRB...) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesProblem number (PRB...) or sys_id
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and openWorldHint as true, so the description does not need to repeat these. The description adds the identification method (number or sys_id) which is a useful behavioral constraint, and does not contradict annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that is concise, front-loaded, and contains no superfluous information. Every word serves a purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple getter tool with one parameter and comprehensive annotations, the description is complete. It covers the purpose, identification method, and implies the return value ('full details'). No gaps are present.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with a clear description for the single parameter. The description adds no additional meaning beyond the schema, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Get') and resource ('problem'), and clarifies how to identify the problem (by number or sys_id). This clearly distinguishes it from sibling tools like 'get_incident' or 'get_record'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly states that the tool is used when full details of a problem are needed, based on number or sys_id. While it doesn't explicitly exclude alternatives or provide when-not-to-use, the context is clear given the tool's specific name and purpose.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/tedorigawa001/ServiceNow-MCP'

If you have feedback or need assistance with the MCP directory API, please join our Discord server