categorize_incident
Automatically predicts incident category, assignment group, and priority using short description and optional full description for accurate routing.
Instructions
Use Predictive Intelligence to predict category, assignment group, and priority (latest release: LightGBM algorithm)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| short_description | Yes | Incident short description | |
| description | No | Optional full description for better accuracy |