resolve_problem
Resolve a problem by specifying its root cause and resolution notes to update the ServiceNow record.
Instructions
Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | System ID of the problem | |
| root_cause | Yes | Root cause of the problem | |
| resolution_notes | Yes | How the problem was resolved |