close_csm_case
Close a Customer Service Management case by providing resolution code and notes, ensuring cases are properly resolved.
Instructions
Close a CSM case with resolution details (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | System ID of the CSM case | |
| resolution_code | No | How the case was resolved | |
| resolution_notes | Yes | Detailed resolution notes |