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list_instances

Read-onlyIdempotent

Retrieve a list of all configured ServiceNow instances to manage multi-instance or multi-customer environments.

Instructions

List all configured ServiceNow instances (multi-instance / multi-customer support)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, idempotentHint=true, and openWorldHint=true, which convey safety and idempotency. The description adds transparency about multi-instance support, enriching the behavioral context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that front-loads the tool's purpose without any wasted words. It earns its keep efficiently.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity and the presence of annotations, the description provides adequate context. The lack of output format details is acceptable for a basic list tool, though it could briefly mention what each instance entry includes.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With zero parameters and 100% schema description coverage, the description does not need to add parameter meaning. Baseline of 3 is appropriate as no additional semantic value is required.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'List' and resource 'all configured ServiceNow instances', with explicit mention of multi-instance/multi-customer support. There is no sibling tool with a similar name, so no need for differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly indicates usage for retrieving a full list of instances. While it doesn't explicitly compare to alternatives, the tool's purpose is straightforward and no guidance is missing given its simplicity.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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