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resolve_incident

Destructive

Resolve an incident by providing a resolution code and notes to document how the issue was fixed.

Instructions

Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the incident
resolution_codeYesResolution code (e.g., "Solved (Permanently)")
resolution_notesYesDetails of how the incident was resolved
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate destructiveHint=true, so the description's mention of 'Resolve' is consistent. The additional context about WRITE_ENABLED is useful but does not go beyond what annotations imply.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single, front-loaded sentence that efficiently conveys the action, resources, and a prerequisite. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is adequate for a simple mutation tool with clear schema and annotations. Missing output schema details, but that is acceptable given the context. Could benefit from a brief note on the effect (e.g., 'incident state changes to resolved').

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema has 100% description coverage for all 3 parameters. The description restates the purpose of the parameters ('resolution code and notes') but does not add new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the action ('Resolve an incident') and the required inputs (resolution code and notes). However, it does not differentiate from the sibling tool 'close_incident', which might have a similar purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Description mentions a prerequisite ('requires WRITE_ENABLED=true'), which is helpful, but does not provide guidance on when to use this tool vs alternatives like 'close_incident' or 'update_incident'.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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