add_work_note
Add internal work notes to ServiceNow ITSM records such as incidents and change requests. Notes remain hidden from end users.
Instructions
Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| table | Yes | Table name (e.g., "incident", "change_request") | |
| sys_id | Yes | System ID of the record | |
| note | Yes | Work note text (internal, not visible to end user) |