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create_notification

Creates email notifications triggered by ServiceNow table events, such as incident updates. Specify recipients and condition to automate alerts.

Instructions

Create a new email notification definition (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesNotification name
tableYesTable that triggers this notification (e.g. "incident")
eventNoEvent name that fires this notification (e.g. "incident.commented")
subjectNoEmail subject line (supports ${field} variables)
message_htmlNoHTML body of the email notification
recipientsNoWho receives the email (e.g. "assigned_to", "watch_list")
activeNoWhether to activate immediately (default true)
conditionNoAdditional filter condition script
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description adds the WRITE_ENABLED=true requirement beyond annotations, but does not disclose other behavioral traits like whether the operation is reversible, side effects, or response behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, very concise and front-loaded with the core purpose. Slightly more structure could help, but no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a creation tool with 8 parameters and no output schema, the description is minimal. It does not explain the return value or what happens after creation, but the high schema coverage partially compensates.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all parameters. The description does not add any parameter-specific meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (create) and resource (email notification definition), including a prerequisite. It distinguishes from sibling tools like update_notification or get_notification.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description includes a prerequisite (WRITE_ENABLED=true) which provides some usage context, but lacks explicit guidance on when to use this tool versus alternatives, or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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