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create_hr_task

Create a task within an HR case in ServiceNow. Specify the HR case, task description, assignee, and due date.

Instructions

Create a task within an HR case (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
hr_case_sysidYessys_id of the parent HR case
short_descriptionYesBrief description of the task
assigned_toNoUser sys_id or username to assign the task to
due_dateNoDue date in ISO 8601 format
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description adds the behavioral constraint 'WRITE_ENABLED=true' beyond what annotations provide (readOnlyHint=false). It does not contradict annotations, and the 'create' verb correctly implies mutation. No destructive or idempotent details are given, but annotations already cover these.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no extraneous information. It front-loads the tool's purpose and includes a necessary requirement in parentheses.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should ideally indicate what is returned (e.g., sys_id of the created task). It lacks this information, leaving the agent uncertain about the response. Otherwise, parameters are well-documented.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All four parameters are described in the input schema (100% coverage), so the description does not need to add parameter details. The description mentions 'HR case' but no additional meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a task within an HR case, using a specific verb ('Create') and resource ('task within an HR case'). It distinguishes from siblings like 'create_hr_case' (creates the HR case itself) and 'list_hr_tasks' (lists tasks).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description includes a precondition ('requires WRITE_ENABLED=true'), which guides when the tool is usable. However, it does not explicitly state when to choose this tool over alternatives such as 'add_work_note' or 'complete_task'.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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