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update_epic

Idempotent

Update a ServiceNow epic by providing its system ID and key-value fields to modify.

Instructions

Update an epic (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the epic
fieldsYesKey-value pairs to update
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate idempotentHint=true and non-destructive nature. The description adds a critical behavioral constraint (WRITE_ENABLED requirement) that is not in annotations, improving transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that efficiently conveys purpose and a critical requirement with no unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple update operation with well-documented parameters and good annotations, the description is largely sufficient. It could be enhanced by explicitly stating that this tool updates existing epics or noting the format of the fields parameter, but overall it provides adequate context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with clear descriptions for both parameters. The description adds no additional parameter-level context beyond the schema, so baseline score of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and the resource ('an epic'), distinguishing it from sibling tools like create_epic and get_epic.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a key usage prerequisite ('requires WRITE_ENABLED=true'), which helps the agent determine when it can be used. However, it does not explicitly state when to use this tool versus alternatives like create_epic or update_incident.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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