Skip to main content
Glama

create_hr_case

Create a new HR Service Delivery case to manage employee requests. Provide a short description and specify the HR service type like Onboarding or Offboarding.

Instructions

Create a new HR Service Delivery case (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
short_descriptionYesBrief description of the HR request
hr_serviceYesHR service sys_id or name (e.g. "Onboarding", "Offboarding")
subject_personNoUser sys_id or username the case is about
descriptionNoFull details of the HR request
assignment_groupNoHR assignment group name or sys_id
priorityNo1=Critical, 2=High, 3=Moderate, 4=Low
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate it's a write operation (readOnlyHint=false). Description adds the WRITE_ENABLED requirement, which is useful. However, it doesn't disclose side effects like triggering workflows or notifications.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no unnecessary words. The requirement is front-loaded. Excellent conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema and no mention of return values or success/error responses. With 6 parameters and many similar sibling tools, the description should provide more context (e.g., what the response includes, example usage).

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All 6 parameters have descriptions in the input schema, so schema coverage is 100%. The description adds no additional meaning beyond what's already provided in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Create' and the resource 'HR Service Delivery case'. It distinguishes from sibling tools like update_hr_case or close_hr_case. The additional requirement note does not detract.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like create_hr_task or other creation tools. The WRITE_ENABLED requirement is a precondition, not usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/tedorigawa001/ServiceNow-MCP'

If you have feedback or need assistance with the MCP directory API, please join our Discord server