update_csm_case
Update fields on an existing Customer Service Management (CSM) case by providing its system ID and field changes.
Instructions
Update fields on an existing CSM case (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| sys_id | Yes | System ID of the CSM case | |
| fields | Yes | Key-value pairs of fields to update |