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update_csm_case

Idempotent

Update fields on an existing Customer Service Management (CSM) case by providing its system ID and field changes.

Instructions

Update fields on an existing CSM case (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the CSM case
fieldsYesKey-value pairs of fields to update
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate the tool is not read-only and not destructive. The description adds the behavioral requirement of WRITE_ENABLED, providing useful context beyond annotations. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with the prerequisite in parentheses. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

While the description covers the basic operation and prerequisite, it does not explain what fields can be updated or the expected return value. Given the lack of output schema, more detail would be beneficial.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and both parameters are described adequately. The description adds no additional meaning beyond what the schema provides, resulting in a baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'CSM case', differentiating it from siblings like 'close_csm_case' and 'create_csm_case'. It also specifies a prerequisite.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description includes a clear prerequisite ('requires WRITE_ENABLED=true'), indicating when the tool can be used. It does not explicitly mention alternatives or when not to use, but the context is sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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