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trigger_agentic_playbook

Initiate an agentic playbook that uses context-aware AI agents to autonomously complete workflows and tasks in ServiceNow.

Instructions

Invoke an Agentic Playbook — context-aware AI agents that complete tasks autonomously

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
playbook_sys_idYesSystem ID of the Agentic Playbook
contextNoContext key-value pairs to pass to the playbook
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-read-only, non-destructive, non-idempotent, and open-world behavior. The description adds that the tool invokes context-aware AI agents that complete tasks autonomously, providing some behavioral context beyond annotations, but lacks details on side effects or modifications.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that front-loads the key purpose ('Invoke an Agentic Playbook') and provides context immediately. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has two parameters (one required) and no output schema, the description minimally covers the action but omits details like prerequisites (e.g., playbook must be active), expected return values, or error conditions. Adequate but with gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with descriptions for both parameters (playbook_sys_id and context). The description adds no additional semantics beyond what the schema provides, so baseline score is 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Invoke' and the resource 'Agentic Playbook', specifying it invokes context-aware AI agents that complete tasks autonomously. This distinguishes it from sibling tools like 'trigger_flow' or 'run_security_playbook' by focusing on agentic playbooks.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for triggering autonomous AI agents but provides no explicit guidance on when to use this tool versus alternatives like 'trigger_flow' or when not to use it. No exclusions or context about prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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