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generate_work_notes

Generate AI-drafted work notes for a ServiceNow record by providing the table name and record ID, with optional additional context.

Instructions

Generate AI-drafted work notes for a record based on its current context

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tableYesTable name
sys_idYesSystem ID of the record
contextNoAdditional context to include in the draft
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate readOnlyHint=false and openWorldHint=true, suggesting side effects (e.g., AI calls, logging). However, the description does not clarify whether the drafted work note is saved automatically, what side effects occur, or any permission or cost implications.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence that directly states the tool's purpose without extraneous detail. Highly concise and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, yet the description does not indicate what the tool returns (e.g., generated text, confirmation). Lacks details on AI model behavior, latency, or required permissions. Incomplete for a non-trivial AI interaction tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% of parameters with basic descriptions. The description adds no additional meaning beyond what the schema provides (e.g., what 'context' expects). Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'generate' and resource 'work notes' with context from the record. It implicitly distinguishes from sibling tools like add_work_note (which adds a pre-written note) and suggest_resolution (which suggests resolution, not work notes).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool vs alternatives such as add_work_note or generate_summary. The description does not mention prerequisites, suitable scenarios, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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