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update_incident

Idempotent

Update specified fields on an existing ServiceNow incident by providing its system ID and the key-value pairs to change.

Instructions

Update fields on an existing incident (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the incident
fieldsYesKey-value pairs to update (e.g., {"state": "2", "urgency": "1"})
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a mutation (readOnlyHint=false), non-destructive (destructiveHint=false), idempotent, and open-world. The description adds the permission requirement (WRITE_ENABLED=true), which is useful, but does not disclose behavior on invalid inputs or side effects beyond what annotations imply.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no redundant information. It includes a key prerequisite concisely, and every word serves a purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple update tool with clear parameters and good annotations, the description covers the essentials. However, it omits details like whether fields are merged or overwritten, and there is no output schema, but given the tool's simplicity, it is largely sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and both parameters have descriptions (sys_id and fields). The tool description does not add extra semantic information beyond what the schema already provides, so it meets the baseline but does not enhance understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'existing incident', and it is distinct from sibling tools like create_incident, close_incident, and resolve_incident. The purpose is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions a prerequisite (WRITE_ENABLED=true) but does not explicitly guide when to use this tool versus other update tools or alternatives like categorize_incident. No when-not-to-use criteria are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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