create_change_request
Creates a new change request in ServiceNow with details like type, priority, risk, and implementation plan. Specify required short description and change type.
Instructions
Create a new change request (requires WRITE_ENABLED=true)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| short_description | Yes | Brief description of the change | |
| description | No | Detailed description and justification | |
| type | Yes | Change type: "normal", "standard", "emergency" | |
| category | No | Change category (e.g. "Software", "Hardware", "Network") | |
| risk | No | 1=High, 2=Medium, 3=Low, 4=Very Low | |
| impact | No | 1=High, 2=Medium, 3=Low | |
| priority | No | 1=Critical, 2=High, 3=Moderate, 4=Low | |
| assignment_group | No | Assignment group name or sys_id | |
| assigned_to | No | Assignee username or sys_id | |
| start_date | No | Planned start date (ISO: YYYY-MM-DD HH:MM:SS) | |
| end_date | No | Planned end date (ISO: YYYY-MM-DD HH:MM:SS) | |
| implementation_plan | No | Step-by-step implementation plan | |
| backout_plan | No | Rollback plan if change fails | |
| test_plan | No | Testing and validation steps | |
| cmdb_ci | No | Affected CI sys_id |