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get_csm_case

Read-onlyIdempotent

Retrieve complete details for a Customer Service Management (CSM) case using its case number or system ID.

Instructions

Get full details of a CSM case by number (e.g. CS0001234) or sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
number_or_sysidYesCase number (CS...) or sys_id
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, idempotentHint, openWorldHint. The description adds 'full details' but does not specify what that entails or mention any other behavioral traits beyond what annotations state.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no fluff. Could include brief context on output but is efficient for the tool's simplicity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool is a simple read with one required parameter and no output schema, the description is adequate. It tells the user what input is needed and implies output is full details, though 'full details' is vague.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and already describes the parameter as 'Case number (CS...) or sys_id'. The description's mention of the parameter adds no new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly specifies the action (Get) and resource (full details of a CSM case) and identifiers (number like CS0001234 or sys_id), distinguishing it from sibling get_* tools that target different entities.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when needing full details of a specific CSM case, but lacks explicit when-not-to-use guidance or alternatives. No differentiation from generic get_record or search tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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