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publish_knowledge_article

Idempotent

Publish a draft knowledge article in ServiceNow by supplying the article's system ID.

Instructions

Publish a draft knowledge article (requires WRITE_ENABLED=true)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
sys_idYesSystem ID of the article to publish
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-readonly, non-destructive, idempotent behavior. The description adds the WRITE_ENABLED requirement but does not elaborate on the effects of publishing (e.g., visibility changes). With annotations present, this is adequate but not exceptional.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence conveying purpose and a key prerequisite with no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one parameter and annotations, the description covers the basic action and a permission requirement but omits details about state transitions (e.g., what happens if the article is already published) and output, leaving minor gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage with a description for sys_id. The tool description adds no additional meaning beyond the schema, meeting baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (publish) and resource (draft knowledge article), distinguishing it from sibling tools like create_knowledge_article or update_knowledge_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a prerequisite (requires WRITE_ENABLED=true) but does not explicitly state when to use this tool versus alternatives, nor does it mention conditions like article already being published.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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